Deliver Better

Unified Communication Experiences.

Gain end-to-end visibility across Microsoft Teams, Zoom, and other collaboration tools.

KEY CAPABILITIES

Complete Visibility Across Every Communication Experience.

Gain actionable insights into calls, meetings, devices, and user experience to resolve issues faster and improve communication quality.

Real-Time Monitoring

Detect outages, call degradation, and user experience anomalies across your entire UC environment before they impact productivity.

Microsoft Teams App & Web Service Insights

Monitor both Teams desktop and web apps. Track media quality, detect client hangs, app crashes, and web-level errors from server, network, or client-side issues.

Microsoft Teams Rooms Monitoring

Ensure meeting rooms deliver reliable experiences. Monitor device health, network connectivity, firmware, peripherals, and scheduled meeting performance.

Call & Device Telemetry

Capture detailed device-level metrics during active meetings, including CPU, memory, Wi-Fi signal, and latency, to quickly identify the root cause of performance issues.

Geographic Connection Mapping

Visualize where users connect from and to, correlate geographic performance patterns, and filter insights by voice, video, or screen sharing quality.

Sentiment & Feedback Scoring

Integrate technical performance data with user perception through built-in sentiment scoring and post-call surveys, helping close the gap between system health and user satisfaction.

Automated Remediation

Trigger corrective workflows to resolve issues like client crashes, service interruptions, or performance degradation without manual intervention.

Custom Alerts & Reporting

Define your own KPIs and thresholds, and receive actionable alerts alongside executive-ready, customizable reports.

Scalable & Secure

Built for enterprise needs, with encryption, granular access controls, and flexible cloud or on-premises deployment options.

PERFORMANCE VISIBILITY

Teams Performance Overview

Monitor Microsoft Teams health and performance end-to-end, using real user activities across all devices and locations. Ensure peak UC performance for every user, on every device, everywhere.

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UXM Microsoft Teams performance overview showing overall experience, audio quality, video quality, screen sharing, meeting join and messaging scores, with quality-over-time charts for each.

DETAILED PERFORMANCE INSIGHTS

Teams – Audio Quality

Access detailed insights on individual Microsoft Teams streams, user sessions, geographic locations, crashes, and hangs – with full drill-down to session details and diagnostic logs.

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UXM Teams audio quality insights showing an audio quality summary by rating with participants, sessions and conference minutes, plus top participants and top locations by poor audio quality.

UXM Teams Rooms live overview showing total, online, offline, issue, healthy and booking panel room counts, with rooms by status and a recent room issues table.

MEETING SPACE VISIBILITY

Application & Rooms Overview

Monitor your Microsoft Teams Rooms infrastructure, including local booking panels, to ensure maximum uptime and deliver consistent, high-quality experiences across all your global meeting spaces.

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TURN INSIGHTS INTO ACTION

See UXM in action

UXM brings performance, health, and usage data together so you can make confident decisions across your digital workplace.

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Fast deployment

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Real-world data

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Confident decisions