UXM

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DESKTOP THICK CLIENT APPLICATIONS

Monitor Every Desktop App Experience.

Everywhere.

Gain end-to-end visibility into application performance from the perspective of real users – across any location, endpoint, or network.

UXM enterprise dashboard listing desktop and thick client applications with their type, average response time, request count and Apdex rating.

APPLICATION HEALTH

Real-User Visibility Into Application Health

Get a full overview of all key applications’ health and performance with data based on real user activities from wherever they work.

•Apdex scoring across every monitored application
•Session breakdown by frustrated, tolerated and satisfied users
•Response time trended alongside experience scores

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UXM SAP ECC dashboard showing an Apdex chart with response time overlay and an Apdex breakdown of sessions by frustrated, tolerated and satisfied users.
BUSINESS TRANSACTIONS

Track Business Transactions That Matter

Track real user, task-specific transactions such as “Opening invoices”, “Searching customer orders”, and other business-critical workflows directly within the application’s GUI.

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Apdex by transaction, endpoint location, user group and operating system

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Satisfied, tolerated and frustrated rates for every breakdown

•Task-level detail captured inside the application GUI

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UXM SAP ECC scorecard breaking Apdex down by transaction, endpoint location, user group and operating system.

UNDERSTAND USER IMPACT

Application Dashboard

Overall scores for Apdex, satisfied users, response time, Apdex by location and by user, frustrated users, and crashes and hangs — in one view.

UXM application dashboard for SAP ECC showing overall scores for Apdex, satisfied users, response time, Apdex by location and user, frustrated users, and crashes and hangs.
KEY CAPABILITIES

Key Capabilities

Powerful capabilities designed to give IT teams complete visibility, faster troubleshooting, and better business outcomes.

01

Monitor & Analyze

Monitor business transactions, application hangs, errors, crashes, CPU/memory usage, and connectivity issues.
02

Ensure Alignment

Ensure application behavior aligns with expected business outcomes across all environments.

03

Detect & Resolve

Detect and resolve user-impacting issues in real time to prevent downtime and improve experience.

TURN INSIGHTS INTO ACTION

See UXM in action

UXM brings performance, health, and usage data together so you can make confident decisions across your digital workplace.

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Fast deployment

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Real-world data

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Confident decisions