LOOKING FOR BETTER
EXPERIENCE MONITORING ?
Try UXM a digital user experience monitoring and analytics
platform. IT performance management from the end-user
perspective for any application service.
UXM changes the rules of front-end user experience monitoring by being able to cope with applications and technologies that traditionally have been extremely expensive or impossible to track.
UXM provides real-time understanding of how your customers and users experience the many websites, enterprise applications, SaaS services, VDI technologies such as Citrix and even critical collaboration platforms such as Teams, Skype, and SharePoint needed to get things done.
Measuring and reporting application response times from the end-user perspective is vital in validating application performance. It is the foundation for quantifiable management of IT service level agreements and IT service management. Without an accurate understanding of the application performance from the end-user perspective, IT departments will work less effectively due to having difficulty quickly finding and fixing problems experienced by customers and workforce end-users.
THE UXM PLATFORM
The UXM digital user experience monitoring platform has been specifically designed to support the requirements of large-scale complex enterprise IT environments, supporting the complete management of customer and workforce digital experience monitoring.
The UXM platform is a modern monitoring solution architecture delivering everything from data collection, analytics, reporting and alerting to efficiently help improve overall digital user experience for all your application services.
It manages the data collection and aggregation of real-time data from all of your digital customers and workforce endpoints, facilitates automated processing that scales to thousands of endpoints, and provides expert analytics for instant visibility and continuous improvement.
HOW UXM WORKS
Users - whether customers or workforce - are key to any IT department. UXM focuses on the end user experience of all application services both for the customers and workforce of an enterprise. Based on lightweight agent collectors installed on the application servers or on workforce endpoint devices UXM can measure meaningful application business transaction activities, any device performance metric and application logs.
Data is centrally collected and processed though real time performance expert analytics. Aggregated for high level executive reporting and high detail diagnosis level analysis UXM portal provides executives, operations teams and support with the visibility and intelligence they need to efficiently manage the entire IT performance experience for its customers and workforce users.
UXM delivers the following key business benefits:
Ensure customer and workforce productivity by proactively monitoring application performance and availability from the user perspective
Monitor the impacts of application and IT infrastructure changes on application performance from the user perspective
Measure and validate application service levels from the user perspective
Identify, diagnose and restore application service problems faster thus preventing user's call for help
Predict application performance from the user perspective prior to production deployment
UXM is a modern monitoring solution for alerting and monitoring the end-user performance experience on all your digital application services.
UXM delivers the following key technical benefits:
A fully hosted Software-as-a-Service (SaaS) via cloud or as an on-premise installation
Lightweight agents for data collection that are centrally managed via web console
Supported platforms for both real-user & synthetic monitoring:
Any web browser application e.g. Office365 , Microsoft Dynamics, Oracle, SAP, ServiceNow, Salesforce, SharePoint or custom build
Any Windows desktop application e.g. Office365, .NET, Java, SAP, Oracle, Microsoft Dynamics or custom build
Voice/Video e.g. Teams or Skype for Business
Virtual application or desktop e.g. Citrix, RDS or VMware
Configurable endpoint device resource monitoring and event log data collection
Automatic analytics reporting based on IT performance expert knowledge and big data machine learning
All reporting is available via a web portal or mobile app (Android or IOS) providing highly customizable dashboards of all collected metrics
The solution can provide proactive alerting to let you know if performance problems occur. The solution also delivers standard integration into support systems like ex. ServiceNow
Subscription-based, pay-as-you-go pricing