Unified Communications
Performance Monitoring
Ensure peak UC performance for every user, on every device, everywhere.
UXM DEX delivers end-to-end visibility across your enterprise Unified Communications platforms, including Microsoft Teams, Zoom, and other collaboration tools. By combining real-time telemetry, user sentiment, and automated remediation, it empowers IT teams to proactively manage the digital employee experience (DEX).
Key Capabilities
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Real-Time Monitoring - Detect outages, call degradation, and user experience anomalies across your entire UC environment before they impact productivity.
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Microsoft Teams App & Web Service Insights - Monitor both Teams desktop and web apps. Track media quality, detect client hangs, app crashes, and web-level errors from server, network, or client-side issues.
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Microsoft Teams Rooms Monitoring -Ensure meeting rooms deliver reliable experiences. Monitor device health, network connectivity, firmware, peripherals, and scheduled meeting performance.
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Call & Device Telemetry - Capture detailed device-level metrics during active meetings, including CPU, memory, Wi-Fi signal, and latency, to quickly identify the root cause of performance issues.
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Geographic Connection Mapping - Visualize where users connect from and to, correlate geographic performance patterns, and filter insights by voice, video, or screen sharing quality.
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Sentiment & Feedback Scoring - Integrate technical performance data with user perception through built-in sentiment scoring and post-call surveys, helping close the gap between system health and user satisfaction.
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Automated Remediation - Trigger corrective workflows to resolve issues like client crashes, service interruptions, or performance degradation without manual intervention.
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Custom Alerts & Reporting - Define your own KPIs and thresholds, and receive actionable alerts alongside executive-ready, customizable reports.
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Scalable & Secure - Built for enterprise needs, with encryption, granular access controls, and flexible cloud or on-premises deployment options.
Monitor Microsoft Teams health and performance end-to-end, using real user activities across all devices and locations.
Access detailed insights on individual Microsoft Teams streams, user sessions, geographic locations, crashes, and hangs—with full drill-down to session details and diagnostic logs.
Monitor your Microsoft Teams Rooms infrastructure—including local booking panels—to ensure maximum uptime and deliver consistent, high-quality experiences across all your global meeting spaces.
