How UXM Helps Companies Eliminate SaaS Waste and Improve Digital Employee Experience

André Wagener
Oct 15
4 min read

Today’s digital workplace is more app-driven than ever. Companies rely on hundreds — and sometimes thousands — of SaaS, web, and desktop applications to operate efficiently. But with this rapid expansion comes a costly challenge: unused software licenses and underutilized tools that quietly drain IT budgets.

Most organizations lack visibility into what their employees are actually using. This is exactly where UXM delivers transformative value.

The Hidden Cost of Unused Software Licenses

Organizations depend on a large ecosystem of digital tools, and software licensing now consumes a significant share of the IT budget. According to the latest SaaS Security Report by Grip:

Small companies use 411 apps
Medium companies use 582 apps
Large enterprises use 1,437 apps

This represents a 40% increase since 2022 — and yet, despite this explosion, many of these applications are barely or never used. The result? Enormous financial waste.

The Alarming Statistics on SaaS Waste

Industry data shows just how widespread the problem is. According to a 2Data report:

Businesses use an average of 106 SaaS applications
SaaS accounts for 85% of all business software
49% of SaaS licenses go unused
Companies with 1,000+ employees waste $21 million annually on unused software

These independent statistics highlight a critical truth: Organizations are overspending by millions simply because they cannot see what’s being used — and what’s not.

The SaaS Explosion — And Why You Need UXM More Than Ever

With SaaS adoption skyrocketing, digital environments have become too complex for traditional tools to monitor effectively and makes it nearly impossible for IT teams to answer basic questions:

Who is actually using each application?
Which tools are redundant or outdated?
Where does access need to be removed?
Which subscriptions are draining budget without delivering value?

Traditional asset management tools only track installations or provide high-level access metrics — not actual usage or real user activity.

This is the crucial gap UXM fills.

UXM provides real-time visibility into how every application is used across all users, devices, and environments, giving IT and procurement the clarity they’ve never had before.

How to Monitor Application and SaaS Usage Effectively

Effective usage monitoring helps organizations:

Understand user behavior — Which apps employees actually use
Identify cost-saving opportunities — Reclaim unused licenses and cut waste
Spot training needs — Identify tools that require onboarding or support
Enhance security — Remove access from inactive or over-permissioned users
Improve operations — Simplify environments by removing redundant applications

This is exactly what UXM delivers through powerful Digital Employee Experience (DEX) technology.

Why UXM Is the Modern Solution

1. Real Usage Insights Across All Applications — Including Activity-Level Detail

Unlike basic monitoring tools, UXM doesn’t just track whether an application was opened. It analyzes usage down to the content and activity level.This means UXM can show:

Which screens, modules, or pages users interact with
What functions or workflows are actually used
Which tasks create friction or slow productivity

This deep visibility allows organizations to understand true adoption, not just app launches.

2. Analyze Application Behavior at a Content / Activity Level

UXM goes far beyond traditional usage metrics by providing:

Page-level visibility for SaaS and web applications
Workflow-level analytics for business-critical apps
Granular action tracking, such as searches, edits, or submissions
Contextual user behavior insights, showing what users are doing — not just that they’re logged in

This allows teams to identify:

Features that are underused
Tasks users struggle with
Training opportunities
High-value actions that correlate with productivity
Application modules that deliver (or fail to deliver) ROI

3. Cut SaaS Costs by 50% or More

Organizations using UXM have achieved massive savings by:

Reclaiming unused licenses
Right-sizing subscription tiers
Eliminating duplicate tools
Canceling low-value renewals
Consolidating overlapping applications

4. Strengthen Security Through Visibility

UXM reduces digital risk by highlighting:

Inactive accounts
Unmanaged access
Shadow IT activity
High-permission tools with low usage

5. Improve Digital Employee Experience (DEX)

UXM provides live insights into:

Application performance issues
Network or connectivity problems
Endpoint bottlenecks
Productivity-impacting slowdowns

This enables IT teams to resolve issues before users experience them.

Conclusion: Smarter SaaS, Lower Costs, Better Experience

With SaaS usage exploding and waste at an all-time high, organizations can no longer rely on assumptions or outdated tools.A huge percentage of licenses are unused, unmanaged, or misaligned with actual employee needs.

UXM gives organizations the visibility they need to:

Eliminate SaaS waste
Improve application adoption
Strengthen security
Enhance digital employee experience
Make smarter, usage-backed investment decisions
Understand user behavior down to the content and activity level

If your organization wants clarity, efficiency, and real cost savings, UXM is the platform designed for the modern digital workplace.